Help

Help & FAQ

Find answers to common questions about bidding, payments, pickup, accounts, and item conditions.
If your issue is not listed below, please contact us.

Q. I forgot my password. How do I reset it?

A. You can reset it anytime:

  1. Go to the Sign In page.

  2. Click “Forgot Password?”.

  3. Enter your account email.

  4. Check your inbox (and spam folder).

  5. Click the reset link and choose a new password.

Q. How do I change my password?

A. From your logged-in account:

  1. Go to My Account.

  2. Select Account → Password.

  3. Enter your current password.

  4. Choose a new password and save.

Q. I am not receiving any emails. What should I do?

A.

  1. Check spam/junk folders.

  2. Confirm that your email address is correct in your account settings.

  3. Make sure your email app is not in “offline mode”.

  4. If you use POP3, verify emails weren’t downloaded to another device.

If the problem continues, please contact us.

Q. How do I change my email address?

A. Go to My Account and update your email under account details.

Q. Why is my chosen username invalid or already in use?

A. Usernames may include only letters, numbers, underscores, or hyphens.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

If the username is taken, choose a different one.

Q. Why does it say my email is already in use?

A. You already created a BidBid account. Use the password reset link to regain access.

Q. How do I register?

A. Click the Register button, fill in your details, create a password, and confirm via email.
You can start bidding immediately.

Q. How do I place a bid?

A. Open the item page, enter your bid amount, and confirm.
You will instantly see if you are the highest bidder.

Q. What is a proxy bid (Maximum Offer)?

A. A proxy bid lets you set your maximum price. The system will automatically bid the lowest amount needed to keep you in the lead, up to that maximum.

Example:
If the current bid is $5 and you set a proxy bid of $30, the system will place $6 for you.
If someone else bids, your bid will automatically increase just enough to stay ahead, but never above $30.

  • Quick Bid: increases your bid by $1 at a time.

  • Submit Max Bid: this is your proxy bid (maximum offer).

Q. How do I know if I won?

A. You will receive an email confirmation.
You can also check My Account → Won Auctions.

Q. What payment methods are accepted?

A. Visa, Mastercard, Interac Debit (in-store), Interac e-Transfer (where supported), and cash for approved Loyalty Customers (7+ auctions completed, in good standing).

Payment must be completed within 7 days of the auction closing.

Q. Can I cancel a bid?

A. No. All bids are final and legally binding.
Bid cancellations harm auction fairness and may result in account suspension.

Q. Can someone else pick up my item?

A. Yes. You must notify the Seller Store directly and ensure your representative brings:

  • your invoice number

  • valid ID

Q. Where are the pickup locations and store hours?

A. Pickup details depend on the Seller Store. You can find them in three places:

  1. The auction event page

  2. Your Won Items page / invoice

  3. The item page (click the item title; store details appear at the top)

Each store manages its own pickup schedule and rules.

Q. What item conditions do you use?

A. Conditions vary by item and Seller Store. Common labels include:

  • New

  • New – Open Box

  • Like New

  • Lightly Used

  • Used

  • Near Best-Before

  • Past Best-Before

  • As-Is / Final Sale / Untested

Some items may also be marked Damaged or For Parts.

Q. What is your return policy?

A. Returns are handled by the Seller Store. Returns are accepted only if:

  • The item is significantly not as described

  • Essential parts were missing and not noted

  • Major defects were not disclosed

Items listed as As-Is, Final Sale, Untested, or Past Best-Before are not eligible for return.

Q. Do you offer shipping or transfer between stores?

A. Yes, but with strict rules:

  • Default: All items are pickup only.

  • Home delivery to your address may be available only if:

    • Your invoice total is $150 or more before tax, and

    • The Seller Store offers home shipping for that event.

    • You pay the full shipping cost charged by Canada Post or another carrier.

  • Store-to-store transfer (sending your item from one Seller Store to another city/store):

    • Available only when offered for that event.

    • There is an additional transfer fee per order.

    • Transfer requests must be submitted to the destination store after the event closes.

    • Transfers are typically processed on the following Monday after the auction ends.

Some heavy or oversized items may not be eligible for shipping or transfer.

Q. Who do I contact for help?

Item issues, returns, pickup questions:
Contact the Seller Store listed on your invoice or item page.

Platform issues, account problems, or escalations:
admin@bidbid.ca

General inquiries:
+1 437 266 2548