Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

1. From the sign in page select the Forgot password? link or click here.
2. Enter your email address associated with your account and click the [Submit] button.
3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
4. Click the reset link in that email.
5. Choose a new password.

Q. How do I change my password?

A. You can change your password at any time.

1. From your logged in account, go to your "My Account" area.
2. From the left hand menu, select "Account > Password."
3. Enter your current password.
4. Choose your new password.
5. Save your changes by clicking the [Change Password] button.

Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

1. Check your junk mail folder or spam filter for the missing emails.
2. Make sure that your email address, in your account settings, is entered correctly.
3. Verify that your email client, such as Outlook, is not in “offline” mode.
4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

Q. How do I register?

A. Click the "Register" button at the top of the page. Fill in your contact details, choose a secure password, and confirm your account via email. Once you're registered, you can start bidding right away!

How do I place a bid?

A. Find an item you like, click on it to open the product page, and enter your bid amount. Then, confirm the bid. You’ll see whether you’re the current highest bidder immediately.

What is a proxy bid?
 

A. A proxy bid allows you to set your maximum budget for an item, and the system will automatically place the lowest necessary bids on your behalf, up to that amount.

For example: If you place a proxy bid of $30, and the current highest bid is $5, your bid will be placed at $6. If someone else bids $10 later, your bid will automatically increase to $11. This continues until your $30 limit is reached or you win the auction for less. It’s an easy way to stay competitive without constantly checking the auction.

How do I know if I won? A. You’ll receive an email confirmation if you’re the winning bidder. You can also log in to your account and check your dashboard under "Won Auctions."

What payment methods do you accept? A. We currently accept Visa, Mastercard, and Interac e-Transfers. Payment must be completed before pickup.

Can I cancel a bid?
  A. All bids are final and binding. Please be certain before placing a bid. Cancelations disrupt the fairness of the auction and may result in account suspension.

Can someone else pick up my item? A. Yes. You must email us their full name and ensure they bring your invoice number and valid ID.