Shipping & Pick Up Policy

Last Updated: Nov 26 2025 

This policy explains how pickup, optional home delivery, and optional store-to-store transfers work on BidBid.ca.

1. Default Rule: Pickup Only

1.1 All items on BidBid.ca are pickup-only by default.
1.2 Pickup is completed directly at the Seller Store listed on the auction event and on the customer invoice.
1.3 Customers are responsible for reviewing the store address, hours, and pickup deadlines before bidding.

2. Home Delivery (Optional – By Request Only)

2.1 Home delivery is not automatic and is not guaranteed. Customers must submit a delivery request after the event closes through the appropriate Seller Store.

2.2 Home delivery eligibility requires:

  • The invoice subtotal is $150 or more before tax, and
  • The items can be safely packaged and shipped, and
  • The customer pays the full shipping cost from Canada Post or another approved carrier.

2.3 There is no free shipping under any circumstances.

2.4 Delivery fees are calculated based on:

  • Weight
  • Dimensions
  • Destination
  • Carrier pricing

2.5 BidBid and Seller Stores do not guarantee delivery times. All delivery timelines depend on the carrier.

3. Store-to-Store Transfers (Optional – By Request Only)

3.1 Customers may request a transfer to another participating BidBid location.
3.2 All transfer requests must be submitted after the auction closes and must specify the destination store.

3.3 Each transfer requires an additional transfer fee, determined by the destination store.

3.4 Store-to-store transfers are processed every Monday following the event close.

3.5 Transfer availability is subject to:

  • Size and weight limits
  • Fragility of the item
  • Destination store capacity

3.6 Oversized, heavy, fragile, or restricted items may be refused for transfer.

4. Shipping & Transfer Process

4.1 Once the customer’s delivery or transfer request is approved and payment is completed, the Seller Store will:

  • Package the items for shipping or transfer, then
  • Ship via Canada Post or applicable carrier, or
  • Prepare items for the next Monday inter-store transfer.

4.2 Tracking numbers are provided when available.

5. Customer Responsibilities

5.1 Customers must ensure all contact information and delivery details are accurate.
5.2 Incorrect or incomplete addresses may result in delays or failed deliveries.
5.3 Any return-to-sender or re-shipping fees are the customer’s responsibility.

6. Carrier Liability

6.1 When an item is handed over to Canada Post or another carrier, BidBid and the Seller Store are not responsible for:

  • Delivery delays
  • Lost packages
  • Damaged items
  • Misrouted shipments
  • Carrier operational issues

6.2 Customers must contact the carrier directly for delivery-related problems.

7. Pickup Option

7.1 Customers may always choose in-store pickup instead of shipping or transfers.
7.2 Pickup instructions and store hours appear:

  • On the auction event page
  • On the customer invoice
  • At the top of each item page when clicking the product title

8. Contact Information

For item-specific shipping or transfer questions:
Contact the Seller Store listed on your invoice.

For platform or escalation issues:
admin@bidbid.ca