Shipping & Pick Up Policy

Last Updated: Oct 22 2026

This policy explains how pickup, optional home delivery, and optional store-to-store transfers work on BidBid.ca.

1. Default Rule: Pickup Only

1.1 All items on BidBid.ca are pickup-only by default.
1.2 Pickup is completed directly at the Seller Store listed on the auction event and on the customer invoice.
1.3 Customers are responsible for reviewing the store address, hours, and pickup deadlines before bidding.

2. Home Delivery

2.1 Auction items: you choose pickup or delivery when you place your first bid in an event, and the exact price is shown there. You can change your choice any time before the event closes.

2.2 Buy Now items: you choose pickup or delivery before you pay, and the exact price is shown before payment.

2.3 Delivery needs a saved delivery address. Taxes are calculated for your delivery destination. Nothing is arranged by email.

2.4 Delivery times depend on the carrier. BidBid and the Seller Stores do not guarantee a delivery date.

3. Store-to-Store Transfers

3.1 For hub events, auction items are stored at our Toronto hub. When you place your first bid you choose where to pick up: Toronto, Richmond Hill, Montréal or Gatineau. You can change your choice any time before the event closes.

3.2 Transfers to another store are free for now on hub events. A fee may apply on future orders; the exact price is always shown when you choose.

3.3 Transferred items travel on the next van from the Toronto hub. Please wait until your order is ready: your invoice will show “Ready for pickup” and you will receive an email. There is no pickup on Monday.

3.4 Buy Now items: you choose the pickup store before you pay.

4. Shipping & Transfer Process

4.1 Once your payment is completed, the Seller Store packs your order and either hands it to the delivery partner (delivery) or sends it on the next van to your chosen store.

4.2 What you receive: after payment, your pickup code in your BidBid inbox (Messages); when your order is ready for pickup, an email and the “Ready for pickup” status on your invoice; a reminder in your inbox before your pickup deadline; for delivery, an email when your box is handed to the delivery partner.

4.3 Your invoice page always shows the current status of your order.

5. Customer Responsibilities

5.1 Customers must ensure all contact information and delivery details are accurate.
5.2 Incorrect or incomplete addresses may result in delays or failed deliveries.
5.3 Any return-to-sender or re-shipping fees are the customer’s responsibility.

6. Carrier Liability

6.1 When an item is handed over to Canada Post or another carrier, BidBid and the Seller Store are not responsible for:

Delivery delays
Lost packages
Damaged items
Misrouted shipments
Carrier operational issues

6.2 Customers must contact the carrier directly for delivery-related problems.

7. Pickup Option

7.1 Customers may always choose in-store pickup instead of shipping or transfers.
7.2 Pickup instructions and store hours appear:

On the auction event page
On the customer invoice
At the top of each item page when clicking the product title

Toronto Pickup

Store: Krazy Dealz
Address: 2900 Steeles Ave E, Markham, ON L3T 4X1
Pickup days: Tuesday, Wednesday, Thursday and Saturday, 10:00 a.m. to 6:00 p.m.
No pickup on Sunday, Monday or Friday.

Toronto is our hub: auction items are stored here. Please come once your invoice shows that your order is ready for pickup.

Richmond Hill Pickup

Store: BidBid Richmond Hill
Address: 10 Royal Orchard Blvd, Unit 6, Richmond Hill, ON L3T 3C3
Pickup days: Tuesday to Sunday, 12:00 p.m. to 6:00 p.m.
No pickup on Monday.

Orders transferred to Richmond Hill come from our Toronto hub. Please come once your invoice shows that your order is ready for pickup.

Montréal Pickup

Store: My Canadian Stock
Address: 160 Saint-Viateur St E, Montréal, QC H2T 1X2
Pickup days: Tuesday, Wednesday and Thursday, 11:00 a.m. to 6:00 p.m.; Saturday, 11:00 a.m. to 5:00 p.m.
No pickup on Sunday, Monday or Friday.

Orders transferred to Montréal come from our Toronto hub. Please come once your invoice shows that your order is ready for pickup.

Gatineau Pickup

Store: My Canadian Stock
Address: 200 rue Principale, Unit 7, Gatineau, QC J9H 6J4
Pickup days: Wednesday, Thursday, Saturday and Sunday, 11:00 a.m. to 6:00 p.m.
No pickup on Monday, Tuesday or Friday.

Gatineau orders come from our Toronto hub. Please come once your invoice shows that your order is ready for pickup.

8. Contact Information

For item-specific shipping or transfer questions:
Contact the Seller Store listed on your invoice.

For platform or escalation issues:
admin@bidbid.ca